Return and Exchange Policy

At iSutler, we take pride in offering quality boots, shoes, and uniforms. Because of the nature of these products, especially footwear, we encourage customers to review sizing carefully before placing an order.

At the same time, we understand that sometimes things may not work out, and we aim to keep the process fair and straightforward.

We accept returns and exchanges within 14 days of delivery.

Items must be returned in their original condition. This means they should be unworn, unused, and in their original packaging.

For footwear, the soles must be clean and show no signs of outdoor use.

If you need a different size, we recommend requesting an exchange rather than a refund.

We offer one exchange per order for sizing. Customers are responsible for sending the original item back to us, and we will cover the cost of shipping the replacement item to you.

Refunds are available for eligible returns once the item has been received and inspected.

For change-of-mind returns, customers are responsible for return shipping costs, original shipping charges are not refundable, and a small restocking fee may apply to cover handling and processing.

Refunds will be issued back to the original payment method.

Our products, particularly historical and military-style boots, may fit differently compared to standard modern sizing.

We strongly recommend reviewing the size guide on each product page and contacting us if you are unsure. Many returns can be avoided by confirming sizing before placing your order.

Customers are responsible for return shipping costs unless the item received is faulty or incorrect.

We recommend using a tracked shipping service, as we cannot be responsible for items lost during return transit.

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with your order details and photos where possible.

In these cases, we will arrange a replacement or provide a full refund at no additional cost to you.

To start a return or exchange, please contact us at info@isutler.com.

Include your order number and a brief explanation of the reason for the return. If there is an issue with the item, please include photos so we can assist you quickly.

At iSutler, we aim to keep our pricing fair while maintaining product quality. A balanced return policy helps us continue offering reliable products at competitive prices.

If you have any questions before purchasing, we are always happy to help you choose the right size and product.